Our Policies

Kole Jax Ordering Policies

Return Policy

Please make sure to read item descriptions, prior to completing checkout. We try to be very detailed with sizing etc. If you have questions about a specific product please contact us  at support@kolejax.com, prior to purchasing, we are happy to help.

If we made a mistake and shipped an incorrect item or if item damaged in shipment we will get that fixed for you please contact us.

*ANY PERSONALIZED ITEMS ARE CONSIDERED NON-REFUNDABLE AND NON-EXCHANGEABLE.

We offer a 14 day return/exchange on non-personalized products.

Items with a discount greater than 30%, Sparkle Box subscription items, starter kits, clothing, logo gear, face masks and holiday designs are considered final sale. Jewelry ordered with product credit/gift certificate is only available for exchange if non-personalized. Buyer is responsible for return shipping and items must be returned in original, undamaged packaging.

For items arrived damaged due to shipment please contact us within 2 days after delivery for a replacement. In the event that your package arrived damaged and item cannot be fixed or replaced we will offer an exchange or product credit.

Warranties

Being that our items are considered costume jewelry we do not warranty our jewelry under any circumstance including wear and tear, breakage, water damage etc. Items are considered FINAL SALE with regards to warranties, with the exception of arriving to you damaged from shipment.

Please note our jewelry is also not intended for use by individuals under the age of 12.

Cancellations and order Changes

Due to the nature of our production process, order details are printed right away and we do not offer order cancelations.  Due to us printing shipping label right away this also makes order changes difficult as well. Please consider prior to purchase.

Kole Jax Designs reserves the right to refuse or cancel a transaction.

Coupon Codes

Coupon codes must be entered at check-out to qualify and are not retroactively applied. Only one code may be applied per purchase. Coupon codes do not apply to starter kits, sparkle boxes and Kole Jax Logo gear/swag and face masks.  

Processing times and shipping info 

We are made to order- meaning we create your jewelry after you have placed your order. Our processing time is 1-3 weeks. This processing time is separate from the shipping method selected.

Priority mail shipping can speed up the transit time once shipped but does not speed up this processing time stated above.

Important HOLIDAY ORDERING INFO

Please note we are made to order and ask for 1-3 weeks processing time to create your designs during high volume times. Our Christmas order cut-off date is determined each holiday season.   This date is subject to change. This year, 2022 we are asking customers to place their order prior to Dec 8th.  With uncertainty of delays due to USPS we cannot guarantee your order to arrive in time but we do promise we will do our best to get your order out according to their time frame provided.   We do offer gift cards that is still a very meaningful way to give a gift of personalization. Gift Cards.  Please see our above policies regarding order changes and cancellations.  Christmas ordering times do not include face masks, or any clothing, hats, beanies.  (Jewelry only)